Salon Policies

To best serve both our clients and our stylists, we require a minimum of 24 hours to cancel or change any appointment. 

Cancellations less than 24 hours, same day or no-call/no-shows can be charged 50% of the scheduled service value.

Canceling on short notice or no-showing your appointment prevents other clients from being able to book, and our policy ensures that our busy and talented stylists are compensated for their valuable time. 

To ensure our cancellation policy is upheld, we may require a credit card to book any appointment. 

We thank you in advance for respecting our policy.

Out of respect for all of our clients, guests arriving 10 or more minutes after the start time of their appointment may be asked to reschedule at their stylist’s discretion. 

Please call in advance if you anticipate that you may be late and your stylist will let you know whether they will be able to accommodate the timing change.

Client satisfaction is very important to us! If you are not completely satisfied with your service, please contact us within 7 days so we can consult with your stylist and offer an adjustment.

Your adjustment service will be scheduled with the stylist who performed the original service. Though monetary refunds will not be made for hair services rendered, your stylist will work with you to ensure that the results are to your satisfaction, and you will not be charged for the adjustment service as long as it is a modification of the original service that was booked.

* Please note: most corrective color processes require multiple visits; because of this, adjustment services do not apply to corrective color appointments.